Terms and Conditions

A deposit of 50% of the total quoted amount is required to commence any project. This deposit is non-refundable and confirms your booking.

The final 50% of the payment is due at the time of the final content handover to the client.

All payments are to be made in AUD via bank transfer.

If payment is made by Credit Card a 3% fee will be added.

Once a booking has been confirmed (including by email or phone), we reserve the agreed production dates and may turn away other work to hold that time for you. The 50% project deposit required under clause 1 is non‑refundable and is taken as part‑payment for pre‑production, scheduling and allocation of crew and resources for your project.

Cancellation

• If you cancel the project at any time, the 50% deposit is non‑refundable.
• If you cancel within 48 hours of the first scheduled production day, 100% of the production day fee is payable, less any amounts you have already paid. This reflects the fact that we are unlikely to be able to replace that booking at short notice.

Where a project is cancelled, we will hold any non‑refundable deposit amounts as a credit for 90 days from the date of cancellation. During this period, you may apply that credit towards a new project or booking with DCS. After 90 days, 50% of the original deposit (equivalent to 25% of the original project value) will be retained by DCS to cover time and resources allocated to the original project, and the remaining 50% of the deposit credit will expire if not used.

Postponement / Rescheduling

• If you request to postpone or reschedule more than 2 weeks before the first scheduled production day, we will use reasonable efforts to accommodate a new date, and no additional fee will apply (your existing 50% deposit will be carried across to the new date).
• If you request to postpone or reschedule between 2 weeks and 48 hours before the first scheduled production day, we may charge a rescheduling fee of up to 25% of the production day fee, to reflect the cost of holding and re‑allocating crew and resources. Your 50% deposit will be carried across to the new date.
• If you request to postpone or reschedule within 48 hours of the first scheduled production day, this will be treated as a cancellation of the original booking and a new booking for the replacement date. The cancellation terms above (including the 100% production day fee) will apply to the original booking.

These fees and deposit arrangements are designed to be fair and reasonable, and to compensate us for reserving time, scheduling crew and equipment, and the loss of potential business caused by late changes.

Neither DCS nor the client will be liable for any delay or failure to perform their obligations under these Terms (other than payment obligations) if that delay or failure is caused by events beyond their reasonable control. This may include, for example, extreme weather, natural disasters, public health emergencies, government restrictions, power or internet outages, serious illness or injury, industrial disputes, equipment failure not caused by a lack of maintenance, or other similar events.

If a force majeure event affects a scheduled production day, DCS will promptly notify the client and the parties will work together in good faith to reschedule the affected services to the next mutually convenient date. In these circumstances, any deposits or fees already paid will be applied to the rescheduled booking and no additional cancellation fee will be charged by DCS for the affected date.

If, after reasonable efforts, the parties cannot agree on a rescheduled date within a reasonable period, DCS may treat the project as cancelled. In that case, DCS may retain an amount from any deposit or fees paid that fairly reflects the work already undertaken and costs incurred, and will refund any remaining balance to the client.

The quote or proposal we provide is an estimate based on the initial project scope discussed with you (including the expected duration, locations, talent, deliverables and complexity). As creative projects evolve, the scope may change once the project has commenced and more detail is uncovered.

Our editing and post‑production estimates assume the number of deliverables and revision rounds set out in our quote. These estimates may change if you request additional revisions, extra versions, new deliverables, or if new complexities arise during filming or post‑production that were not apparent at the time of quoting.

Any change to the agreed scope of work (a “variation”) – including additional filming days, major script or structure changes after sign‑off, new deliverables or formats, or other work outside the original brief – may incur additional costs. We will explain any proposed variation and associated fees, and will only proceed with the varied work once we have your approval (by email or other written confirmation).

Where possible, we will provide a revised fixed fee for the variation. If that is not practical, we may charge for the additional work at our standard production or post‑production rates, which we will notify you of in advance.

When a project demands an urgent turnaround, our editors prioritise your video by working late into the evening and often through the night to meet your deadline. This intensive process temporarily pushes scheduled projects down our workflow, requiring immediate rescheduling and careful coordination to avoid disruptions. The editor’s focus and productivity can also be impacted in subsequent days due to fatigue from working extended hours. To accommodate these significant adjustments and additional resources, a 50% surge pricing fee applies to rush projects requiring expedited delivery.

Unless otherwise stated in our proposal or quote, our fees include up to two (2) rounds of reasonable revisions to each edit or deliverable, to refine timing, messaging and minor visual changes. One “round” means a consolidated list of requested changes provided at the same time.

To keep projects efficient and fair, the following apply:

• Revisions must be requested within 7 days of us delivering a draft or review link, unless we agree otherwise in writing.
• Revisions should not fundamentally change the agreed brief, key messages, style, or scope of the project.

If you request changes that go beyond the included revisions or original scope (for example, new scenes, additional filming days, major restructuring of the story, substantial script changes after sign‑off, or multiple extra versions for different platforms), these will be treated as a variation and may incur additional fees. We will discuss these with you and either:

– provide a fixed quote for the extra work; or
– charge at our standard post‑production rate of $225+ GST per hour, with an estimate of the likely time involved.

Where you provide feedback in a way that substantially increases the number of revision rounds (for example, drip‑feeding small changes over many separate emails instead of one consolidated round), DCS may treat the extra time required as additional work and charge in line with the paragraph above.

Any urgent or “rush” revisions requested outside normal timeframes, or that require us to re‑prioritise other booked work, may attract a rush loading of up to 25% on our standard rates. We will always notify you of this before commencing the work.

We’re confident in our preproduction, filming, and editing process. That’s why some campaigns come with unlimited free revisions.

Here’s how it works.

If we deliver a video in line with your signed-off creative concept, we’ll keep revising it until you’re happy. No limits, no extra charge.

If someone in the approval chain later wants to restructure the story outside that signed-off concept, that’s treated as a new project. It won’t be covered under unlimited free revisions.

Upon full payment, DCS grants the client a license to use the final video content for their specified purposes. This licence includes any AI‑generated or AI‑enhanced elements incorporated into the final deliverables. However, all raw footage, preliminary edits, and creative materials remain the property of DCS, unless otherwise agreed upon in writing.

DCS reserves the right to use the final video, or portions thereof, for promotional purposes, unless expressly forbidden by the client in writing.

To the maximum extent permitted by law, DCS excludes all liability for any indirect, incidental, special, consequential or punitive loss or damage, or any loss of profit, revenue, opportunity, data, goodwill or business interruption, arising out of or in connection with our services, the project, or these Terms, whether in contract, tort (including negligence), statute or otherwise.
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To the extent any liability cannot be excluded (for example, under the Australian Consumer Law), DCS limits its liability, at its option, to: (a) re‑supplying the relevant services; or (b) paying the cost of having the services supplied again. In any event, the total aggregate liability of DCS for all claims arising out of or in connection with a project will not exceed the total amount actually paid by the client to DCS for that project.

The client is responsible for ensuring that any content we produce is appropriate for their intended audience and use, and for obtaining any necessary legal, regulatory or professional advice (including in relation to sector‑specific requirements) before relying on or publishing the content.

DCS reserves the right to modify these terms and conditions at any time. The most current version will always be posted on our website. Continued use of our services after any such changes constitutes your consent to such changes.

These terms and conditions are governed by the laws of Canberra, Australia. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts of Canberra, Australia.

DCS may use generative and “cinematic” artificial intelligence tools, as well as other software, to create, enhance, or adapt audio‑visual content, including from client‑supplied materials and licensed sources. These tools may be used for purposes such as image enhancement, animation, creation of additional angles or scenes, style transfer, and visual effects.

DCS will not knowingly create AI‑generated content that is intended to mislead viewers about factual events or statements attributed to real people, unless the content is clearly presented as dramatisation, reconstruction, or creative representation.

Where requested, DCS will inform the client if a deliverable includes significant AI‑generated or AI‑altered elements so that the client can comply with any platform disclosure requirements (for example, YouTube’s AI content labelling).

The client is responsible for ensuring that all materials they provide to DCS (including images, video, logos, artwork, scripts, and music) are accurate, lawful, and do not infringe the rights of any third party. The client warrants that:

• they own, or have obtained, all necessary rights, licences and permissions to supply such materials to DCS;
• those rights include the right for DCS to adapt, edit and transform the materials, including through the use of AI tools, and to incorporate them into new works; and
• they have obtained all necessary consents from individuals who are identifiable in supplied materials, including consent to create edited and AI‑generated depictions of them for the client’s stated purposes.

The client indemnifies DCS against any loss, damage, cost, or claim arising out of a breach of these warranties, including claims relating to copyright, privacy, or misuse of image or likeness.

Where DCS supplies content for upload to third‑party platforms (such as YouTube, Vimeo, social media channels, or client websites), the client is responsible, as publisher, for complying with all applicable platform terms and policies. This includes any requirements to label or disclose AI‑generated or AI‑altered content (for example, using the AI content toggles and labels provided by YouTube and Vimeo).

On request, DCS will indicate whether a video includes AI‑generated or AI‑altered scenes, and provide a brief description of those elements, to help the client answer platform disclosure questions accurately. However, DCS is not responsible for the client’s failure to apply required labels or for any consequences arising from how the client uploads, describes or distributes the content on third‑party platforms.